FAQ

• To request a repair, please complete our online form.
• You can find further information on the service procedure in the form area.

• Your personal contact details (name, company/school/institute, e-mail address/telephone number)
• The corresponding product data (article no., error description, delivery date if applicable)
• You can find further information on the return of goods and the repair process in the form area

• Professional repair with original spare parts
• Intensive cleaning
• Electrical safety testing in accordance with national and international standards
• Final test run for flawless performance
• Reliable device transport

• If a repair is not possible or not economically viable, we will contact you to discuss possible alternatives.

• To ensure a sustainable future, our take-back and recycling service guarantees the professional and environmentally friendly disposal and recycling of equipment that is no longer required.

• Please understand that due to the large number of devices, we currently do not offer replacement devices for the duration of the repair. However, our team is always working to make the repair processes as efficient as possible in order to minimise the waiting time for you.

• You can find the contact details of your specialist advisor here.
• If you have any technical questions, please contact our technical service department by e-mail at service@lucas-nuelle.com.

• Yes, we offer spare parts for many of our products. Please contact our customer service to check availability and place an order.

• We will keep you informed about the current progress of your request by e-mail.
• Enquiries can be made at any time using the RMA number. Call +49 2273 567 4224 or send an e-mail to service@lucas-nuelle.com

• The statutory warranty period is 2 years. If your device is no longer covered by the warranty, you still have the option of having it repaired by our repair service.

• If your device is still within the warranty period, you may lose all warranty claims if you open devices or carry out repairs yourself.

If you have already received a corresponding RMA consignment note from us, you have the following options:

• You send or bring the repair item to our factory

Postal address for incoming goods:

Lucas-Nülle GmbH

Repair department

Dieselstraße 1

50170 Kerpen

Opening hours:

Monday to Friday 7:00 to 16:00

• You order a collection at your location

Please note: To ensure a smooth process, it is necessary to enclose the RMA return note provided by us with all returned goods.

• Once we have received your repair enquiry via the online form, you will receive feedback on how to proceed within two working days.

   

• Repairs under the statutory warranty are of course free of charge.
• If the repair is not covered by the statutory warranty, you will receive a cost estimate on request, which you can accept or reject.

• If the cost estimate is rejected, costs will be incurred for the return shipment. We also reserve the right to charge for the inspection and labour costs incurred.
• Note: Please note that any repairs should only be sent in using the form for our repair service.